Return Policy

(physical goods only) Digital downloads termes here

Thank you for shopping at GeniHelp.com! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

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1. Returns:
   We accept returns within 30 days of the original purchase date.
   To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Refunds:
   Once we receive your return, our team will inspect the item and process your refund.
   Refunds will be issued to the original payment method within 5 business days.

3. Exchanges:
   If you received a defective or damaged item, we will gladly exchange it for a new one.
   Please contact our customer service team at customer-support@genihelp.com to initiate an exchange.

4. Return Shipping:
   Customers are responsible for return shipping costs, except in cases of defective or damaged items.
   We recommend using a trackable shipping service to ensure your return is received.

5. How to Initiate a Return:
   To initiate a return, please contact our customer service team at customer-support@genihelp.com.
   Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

6. Non-Returnable Items:
   Certain items are non-returnable, including personalized products and perishable goods.
   Please check the product description for any specific return restrictions.

7. In-Store Returns:
   If you made a purchase at one of our physical store locations, please return the item to the same location along with the original receipt.

8. Cancellations:
   If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

9. Contact Us:
   If you have any questions or concerns regarding our return policy, please contact our customer service team at support@genihelp.com.

Thank you for choosing GeniHelp.com! We appreciate your business and strive to make your shopping experience enjoyable.

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GeniHelp
Station Road,

Cambridge,

United Kingdom
Email: support@genihelp.com

 

Please see details of refunds policy for digital download and callback services here.